F.A.Q
Frequently Asked Questions
GENERAL
- Mission to assist Business Owners in shifting online for Free
- MDL (My Delivery List) is a Free Listing directory of Food / Fresh Food / Groceries etc related platform
- Basically it’s a landing page to display essential product/food
- MDL Service include door-to-door delivery by our local delivery boy
- Free My-List
Easy to register and list your business for Free! - Premium Promotion
Get prominent views by subscribing to Premium Listing or Advertisement - All-in-One
List, Promote and Receive payment online for your business - Free-Site
Free landing page for your business instantly - Delivery
Subscribe to My Delivery Service door-to-door delivery - No-lockdown
Choose your own delivery service or the payment method
- Bukit Mertajam
- Butterworth
- Penang Island soon
- Search the keyword and select the categories
- TOP LISTING section will have the complete overview
- Click on the Store Vendor that sell online
- Add to cart the essential item
- Checkout & make payment via Credit Card/ Debit card / FPX
- Charges include item ordered + Delivery Fees + 6% SST
- You will be receiving email confirmation once payment made
- Delivery note will be sent for your tracking purposes
- Live delivery is available by downloading the Detrack app (app store link)
- Your items will be delivered within the same day, usually within hours
- Feel free to call customer service number at (phone)
- Delivery hours is from 10am to 7pm (subject to changes)
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Your refund will be processed as per policy of credit card or FPX
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- MDL uses car to deliver items safely that emphasize on hygiene
- Delivery will only be made by MDL Staff, not 3rd party unknown rider
LISTING
- Listing is the directory of essential Food/item
- Register & apply as Author (Contributor) to List your Store
- Any related business owner could registration & List for Free
- Listing & Store Vendor are not the same
- Customer can order and bank transfer payment directly to you
- The Bank Transfer payment method is Free
- Register – Apply as Author – List your item
- Registration is immediate using an email account
- Listing approval takes between 24 – 72 hours
- Listing approval takes between 24 – 72 hours
- Once approved, the Listing will be listed on home page
- Upgrade anytime to Premium Listing (RM4.99 per month)
- Advertise is available at RM14.99 per month (home page hero banner)
- Any essential item such as Food / Fresh Food / Groceries / Personal Care Products
PREMIUM LISTING / ADS
- After signing up Free account, apply as Author (Contributor)
- Add Listing before paying for the Premium Listing (featured)
- Normal Listing & Registration as Author (Contributo) is 100% Free
- Premium Listing is RM4.99 per month (non-contract)
- RM14.99 per month (non-contract)
- Renew every month to continue Advertising
- Artwork file size should not exceed 150KB with 1280px x 600px resolutions
- File must be saved in JPEG format
Yes, there will be additional RM35 per artwork
STORE VENDOR
- As Store Vendor, you’re allowed to market & sell products on MDL
- Customer can order by making bank transfer payment directly to you
- There won’t be any charges for Bank transfer
- Transaction fees (credit / debit card FPX) at only 18% per order
- RM4.99 per Vendor per month (30 days) during promotional period
- Transaction fees is applicable at 18% off the item costing, excluding delivery charges
- Lower transaction fees will be applied for Sales volume exceeding 30k per month
Contact Us
We at MDL, customer are our priority. Drop us a call if you need support, we will stand by you to help your business needs whenever we can